Supplier Monitor Terms of Service

Version: 2026-10-19. These terms take effect when first published at https://elmnova.com/terms. Preparing this version does not establish prior merchant acceptance.

Operator and service

Supplier Monitor is operated by 邓玉聪, an individual using the ELMNOVA brand. Contact: 48817160@qq.com. Business correspondence address: Taoyuan West Road, Maba Town, Qujiang District, Shaoguan, Guangdong 512100, China. Shopify is not the operator of Supplier Monitor.

The service analyzes manually uploaded supplier CSV feeds against the last successfully synchronized Shopify catalog. It provides column mapping, SKU matching, canonical Snapshots, change detection and estimated risk indicators. It is not an ERP, purchasing, receiving, warehouse or accounting system. It does not automatically retrieve supplier feeds or modify Shopify products, prices, SKUs or inventory. Future features are not included merely because they have been discussed.

Authority and acceptable use

You must have authority to act for the relevant merchant and any legally required authority to agree to these terms on its behalf. You remain responsible for Shopify account access, staff permissions, supplier-feed rights and your compliance with law and Shopify agreements. Publication or installation alone does not replace any express acceptance required by applicable law.

Do not upload unnecessary personal, payment or sensitive information; malicious content; or information you lack the right to process. Do not bypass tenant, security or plan limits, disrupt the service, or access another merchant's information. Good-faith security reports are welcome, but a support conversation is not permission for intrusive testing.

Merchant information

You retain rights in your supplier and catalog data. You authorize processing only as needed to provide, secure and support the contracted service and meet applicable legal and Shopify obligations. This does not authorize sale, advertising, AI training or unrelated reuse of merchant data. Processing roles, instructions and required contractual safeguards must reflect the actual use.

You must check feed accuracy, mappings, SKU uniqueness, currency, selling units and tax basis before relying on results. Original CSV files are parsed transiently and not permanently retained. Canonical data selected for Snapshot creation is retained under the Privacy Policy. Non-confidential voluntary feedback may be used to improve the service; this does not transfer ownership of feeds or authorize reuse of confidential information accidentally included in support messages.

Plans, billing and cancellation

Prices, limits and any trial are shown in Shopify's hosted plan-selection flow. Shopify App Pricing processes charges and plan changes. You can manage eligible upgrades and downgrades through that flow without contacting support or reinstalling. Plan access follows Shopify-confirmed status and effective dates, not a plan name supplied in a URL.

Cancellation, proration, trials and effective change dates follow the terms actually displayed and confirmed by Shopify. A scheduled cancellation can leave existing access in place until the confirmed end of the cycle. When cancellation, expiry, freezing or a downgrade takes effect, paid operations can be restricted to the eligible plan and usage. Temporary API failures do not alone establish cancellation; bounded last-confirmed-state controls do not grant indefinite paid access. Existing retained history is not deleted merely to enforce a lower SKU limit.

Uninstalling or requesting cancellation does not promise an automatic refund or removal of a charge already generated. For a billing question, provide your shop domain, date, amount, Shopify charge reference and reason to 48817160@qq.com, not card details or credentials. We investigate verified duplicate or erroneous charges and arrange an appropriate adjustment through Shopify's supported process. Other refunds are considered individually, with mandatory refund rights preserved. There is no additional unconditional refund window or off-platform card billing under these terms.

Estimates, not actual order profit

Estimated gross margin uses the supplied cost and last synced Shopify list price only when the matching and currency conditions permit calculation. It assumes the same selling unit and tax basis. It excludes order discounts, refunds, shipping, platform/payment fees, duties and tax adjustments. It is not actual order profit or accounting, tax or financial advice.

Supplier stock and Shopify catalog information can be delayed or inaccurate. Indicators and notifications do not guarantee profit or prevent losses, stockouts or overselling. You remain responsible for pricing, purchasing, fulfillment and inventory decisions. A result that cannot be calculated is not a finding of no risk.

Support and availability

Support hours are Monday–Friday, 09:00–18:00 UTC+8 (Beijing), excluding public holidays. The target for an initial response is two business days, not a guaranteed resolution time. The service can be unavailable for maintenance, provider or Shopify incidents and other events; no fixed uptime or financial-outcome guarantee is offered. We aim to provide the described service with reasonable care, without excluding duties that applicable law requires.

Privacy, suspension and termination

Data handling and rights requests are described at https://elmnova.com/privacy. Report suspected security incidents to 48817160@qq.com without sending passwords, tokens or supplier files by ordinary email.

You can uninstall through Shopify Admin. Verified uninstall processing deactivates Sessions and further work; deletion follows the published privacy schedule and mandatory privacy webhooks. We may reasonably restrict affected access for security, unlawful use, eligible plan limits or legal obligations. Where practicable and lawful we explain the reason and allow a remediable issue to be corrected. Urgent security or legal action can require immediate restriction followed by explanation. Suspension is not permission for indefinite retention or arbitrary destruction of data.

You can request applicable data through our contact while it is lawfully retained, subject to proportionate authority checks and applicable rights. No self-service export, recovery of erased data or delay of mandatory erasure is promised. If the service is discontinued, reasonable advance notice will be given where practicable and applicable billing and data-return/deletion duties followed.

Intellectual property and liability

The operator and licensors retain rights in the service, software, branding and documentation. You receive a limited, non-exclusive, non-transferable right to use the service for the applicable store during eligible access. No ownership of merchant data transfers to us.

To the extent permitted by applicable law, aggregate liability for ordinary claims arising from the service is limited to Supplier Monitor fees actually paid by you during the twelve months before the first event giving rise to those claims. Related claims do not reset that period. This fee-based cap does not impose zero liability on an account that paid no fees; no monetary cap is specified here for such an account. Material limitations must be fairly presented and any legally required explanation or acceptance obtained.

Nothing excludes or limits liability for fraud, intentional misconduct or gross negligence, personal injury, property loss caused by intentional misconduct or gross negligence, mandatory data-protection remedies, or any liability or right that cannot lawfully be excluded or limited. The no-guarantee statements are not an unlimited waiver. No blanket unlimited merchant indemnity is imposed. Enforceability depends on applicable law, not merely the presence of this clause.

Governing law, disputes and changes

The proposed governing law is mainland China's law, subject to mandatory laws that apply despite that choice. Business use does not waive mandatory consumer or data-subject rights where applicable. Contact us first where practical to resolve a problem, without delaying urgent relief, statutory deadlines or complaints. A dispute may be brought before a court with lawful jurisdiction; no exclusive foreign venue or compulsory international arbitration is imposed.

An unenforceable provision does not displace mandatory rights. The remaining provisions operate only to the extent lawful and workable. A failure to enforce once is not necessarily a waiver. Events outside reasonable control are assessed with applicable duties of mitigation and notice, not treated as a blanket excuse for loss. Shopify's agreements and validly agreed processing terms govern their respective relationships and are not overridden here.

We intend to give at least thirty days' advance notice of ordinary materially adverse changes through the app and published support channel. Urgent security or legal changes may take effect sooner with prompt explanation where possible. You can stop using and uninstall the service, subject to lawful accrued obligations. Required express acceptance, processing consent or Shopify charge approval must still be obtained. Publication or continued use is not assumed to cure invalid acceptance or authorize a new charge.